Counterpath Bria iPhone Edition 1.3 User Guide Manual do Utilizador descarregar pdf (Página 51)

Bria iPhone Edition User Guide

A Troubleshooting

Using Bria Diagnostics

If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.

1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes.

2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt

appears.

3. The description of the problem could include the following:

• What you were doing when the problem occurred.

• Your Apple device and model.

• Any recent changes you have made to your setup of Bria.

• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.

The log file is sent to

CounterPath

Tap OK

A new e-mail opens

The e-mail opens in the e-mail service that you

have configured on your iPhone. If you have not

yet configured a service, you will first be

prompted through the setup steps and then the

new e-mail will open.)

Enter a description of the

problem. See below for details.

Then tap Send

Tap Yes

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Counterpath Bria iPhone Edition 1.3 User Guide Manual do Utilizador Página 51