Counterpath X-Lite 4.7 for Windows User Guide Manual do Utilizador

X-Lite for Windows User Guide

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11 Making Phone Calls1.1 Starting and Quitting X-LiteIf X-Lite is not already running, start it as you would any other program: Use the Windows Start

CounterPath Corporation2The X-Lite MenuSoftphone. • Accounts. • Preferences. These settings control the way that you work with X-Lite and apply to all

X-Lite for Windows User Guide31.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its own call panel, below a

CounterPath Corporation4Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items yo

X-Lite for Windows User Guide5Placing another CallYou can place another call. The first call will be put on hold.Place the call in the usual wayNew ou

CounterPath Corporation61.4 Handling Incoming CallsX-Lite must be running to answer incoming calls. It can be running in the system tray.(If X-Lite is

X-Lite for Windows User Guide71.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or

CounterPath Corporation81.6 Handling Video CallsPlacing a Video CallCalls made with X-Lite will work without a video camera, but a video camera is nec

X-Lite for Windows User Guide9Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation101.7 Conference Calls – Three-way CallsStarting a Three-way CallFrom the DashboardFrom an Existing Call • Enter the number or

X-Lite for Windows User Guide11Managing the Three-way Call Adding another ParticipantIf your conference currently has only one participant, you can ad

CounterPath Corporation12Video Conference CallsCalls made with X-Lite will work without a video camera, but a video camera is necessary to allow other

X-Lite for Windows User Guide131.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 3), you can click the icon

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X-Lite for Windows User Guide152 Other X-Lite Features2.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone address

CounterPath Corporation16Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose

X-Lite for Windows User Guide172.2 Viewing MessagesTo view your recent IM activity for any contact, perform one of these actions:• Click the Messages

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11 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IMi

1ContentsIntroduction...

CounterPath Corporation21.1 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact P

X-Lite for Windows User Guide3ExampleThis example shows how to add a contact when your VoIP service supports online availability via your SIP account.

CounterPath Corporation4Modifying the Contact ListChanging Contact InformationTo change the information for a contact, right-click the contact and cho

X-Lite for Windows User Guide51.2 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Applic

CounterPath Corporation61.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up X-Lite

X-Lite for Windows User Guide7Sharing Online StatusWatching Others’ StatusIf a contact has a SIP address in the Softphone field, X-Lite will automatic

CounterPath Corporation8Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on X-Lite, and select th

X-Lite for Windows User Guide92 Using Other Resources2.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete t

CounterPath Corporation102.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

11 Configuring X-Lite1.1 Configuring AccountsTo create a SIP account, choose Softphone > Account Settings from the menu. SIP Account Properties –

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CounterPath Corporation2User DetailsUser ID Typically the account number for the softphone account. For example, 6045551212 or 2766. Provided by your

X-Lite for Windows User Guide3SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail

CounterPath Corporation4Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail.To send to voicemail after the spe

X-Lite for Windows User Guide5SIP Account Properties – TopologyTable 3: SIP Account Properties – TopologyField DescriptionFirewall traversal mode Choo

CounterPath Corporation6SIP Account Properties – PresencePresence allows other softphone users to see your online status and allows you to see the onl

X-Lite for Windows User Guide7SIP Account Properties – TransportTable 5: SIP Account Properties – TransportField DescriptionSignaling Transport Contac

CounterPath Corporation8SIP Account Properties – AdvancedTable 6: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

X-Lite for Windows User Guide9TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still

CounterPath Corporation101.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

X-Lite for Windows User Guide11Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds.

11 IntroductionX-Lite is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share on

CounterPath Corporation12Preferences – DevicesX-Lite automatically detects devices at each startup, and selects the most appropriate device for each p

X-Lite for Windows User Guide13Reduce echos Turning this feature on improves sound quality. This feature is typically on.Other DeviceRing On Change th

CounterPath Corporation14Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of X-Lite. You can enable o

X-Lite for Windows User Guide15Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over

CounterPath Corporation16Preferences – CallsTable 8: Preferences – CallsField DescriptionDTMF You may need to change the DTMF configuration if you can

1A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone and

CounterPath Corporation2Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

X-Lite for Windows User Guide3B Application Hot KeysFunction Keyboard ShortcutAnswer an incoming call Ctrl + NDecline an incoming call Ctrl + DDisplay

CounterPath Corporation4C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) can be modifi

X-Lite for Windows User Guide5The following table describes the most common elements. All regular expression elements are supported.Transformation Key

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CounterPath Corporation6C.2 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to the dial plan. Keep in mind th

X-Lite for Windows User Guide7[2-9]xxxxxxxxxThe third pattern is any ten-digit number beginning with a number other than 1. The assumption is that thi

CounterPath Corporation8D Exporting ContactsYou can export your contacts to a CSV, vCard or PST file.Exporting contacts to a file is particularly usef

X-Lite for Windows User Guide9E Other Ways to Run X-LiteE.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, wh

CounterPath Corporation10E.2 From the Command LineYou can start X-Lite from a DOS prompt. You may need to add the install directory (typically C:\Prog

X-Lite for Windows User Guide11F GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to

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32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation42.3 Configuring X-LiteSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set

X-Lite for Windows User Guide52.4 TroubleshootingX-Lite includes these tools for helping you troubleshoot problems:• You can verify that your micropho