Counterpath X-Lite 4.6 for Windows User Guide Manual do Utilizador Página 1

X-Lite for Windows User Guide

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73 Making Phone Calls3.1 Starting and Quitting X-LiteIf X-Lite is not already running, start it as you would any other program: Use the Windows Start

CounterPath Corporation8The X-Lite MenuSoftphone. • Accounts. • Preferences. These settings control the way that you work with X-Lite and apply to all

X-Lite for Windows User Guide93.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its own call panel, below a

CounterPath Corporation10Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

X-Lite for Windows User Guide11Placing another CallYou can place another call. The first call will be put on hold.Place the call in the usual wayNew o

CounterPath Corporation123.4 Handling Incoming CallsX-Lite must be running to answer incoming calls. It can be running in the system tray.(If X-Lite i

X-Lite for Windows User Guide133.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or

CounterPath Corporation143.6 Handling Video CallsPlacing a Video CallCalls made with X-Lite will work without a video camera, but a video camera is ne

X-Lite for Windows User Guide15Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Clic

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.7 Conference Calls – Three-way CallsStarting a Three-way CallFrom the DashboardFrom an Existing Call • Enter the number or

X-Lite for Windows User Guide17Managing the Three-way Call Adding another ParticipantIf your conference currently has only one participant, you can ad

CounterPath Corporation18Video Conference CallsCalls made with X-Lite will work without a video camera, but a video camera is necessary to allow other

X-Lite for Windows User Guide193.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 37), then when you have voi

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X-Lite for Windows User Guide214 Other X-Lite Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone address

CounterPath Corporation22Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose

X-Lite for Windows User Guide234.2 Viewing MessagesOn the menu, click View > Messages to view your recent IM activity for any contact.Right-click t

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255 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

iContentsIntroduction...

CounterPath Corporation265.1 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact

X-Lite for Windows User Guide27ExampleThis example shows how to add a contact when your VoIP service supports online availability via your SIP account

CounterPath Corporation28Modifying the Contact ListChanging Contact InformationTo change the information for a contact, right-click the contact and ch

X-Lite for Windows User Guide295.2 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Appli

CounterPath Corporation305.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up X-Lite

X-Lite for Windows User Guide31Sharing Online StatusWatching Others’ StatusIf a contact has a SIP address in the Softphone field, X-Lite will automati

CounterPath Corporation32Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on X-Lite, and select t

X-Lite for Windows User Guide336 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete

CounterPath Corporation346.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

357 Configuring X-Lite7.1 Configuring AccountsTo create a SIP account, choose Softphone > Account Settings from the menu. SIP Account Properties –

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CounterPath Corporation36User DetailsUser ID Typically the account number for the softphone account. For example, 6045551212 or 2766. Provided by your

X-Lite for Windows User Guide37SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail

CounterPath Corporation38Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail.To send to voicemail after the sp

X-Lite for Windows User Guide39SIP Account Properties – TopologyTable 3: SIP Account Properties – TopologyField DescriptionFirewall traversal mode Cho

CounterPath Corporation40SIP Account Properties – PresencePresence allows other softphone users to see your online status and allows you to see the on

X-Lite for Windows User Guide41SIP Account Properties – TransportTable 5: SIP Account Properties – TransportField DescriptionSignaling Transport Conta

CounterPath Corporation42SIP Account Properties – AdvancedTable 6: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

X-Lite for Windows User Guide43TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still

CounterPath Corporation447.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

X-Lite for Windows User Guide45Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds.

11 IntroductionX-Lite is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share on

CounterPath Corporation46Preferences – DevicesX-Lite automatically detects devices at each startup, and selects the most appropriate device for each p

X-Lite for Windows User Guide47Also ring PC speaker Click on or off, to suit your preference.Reduce echos Turning this feature on improves sound quali

CounterPath Corporation48Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of X-Lite. You can enable o

X-Lite for Windows User Guide49Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over

CounterPath Corporation50Preferences – CallsTable 8: Preferences – CallsField DescriptionDTMF You may need to change the DTMF configuration if you can

51A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation52Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

X-Lite for Windows User Guide53B Application Hot KeysFunction Keyboard ShortcutAnswer an incoming call Ctrl + NDecline an incoming call Ctrl + DRedial

CounterPath Corporation54C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) can be modif

X-Lite for Windows User Guide55The following table describes the most common elements. All regular expression elements are supported.Transformation Ke

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CounterPath Corporation56C.2 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to the dial plan. Keep in mind t

X-Lite for Windows User Guide57[2-9]xxxxxxxxxThe third pattern is any ten-digit number beginning with a number other than 1. The assumption is that th

CounterPath Corporation58D Exporting ContactsYou can export your contacts to a CSV, vCard or PST file.Exporting contacts to a file is particularly use

X-Lite for Windows User Guide59E Other Ways to Run X-LiteE.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, w

CounterPath Corporation60E.2 From the Command LineYou can start X-Lite from a DOS prompt. You may need to add the install directory (typically C:\Prog

X-Lite for Windows User Guide61F GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to

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32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation42.3 Configuring X-LiteSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set

X-Lite for Windows User Guide52.4 TroubleshootingX-Lite includes these tools for helping you troubleshoot problems:• You can verify that your micropho