Counterpath Bria 3.5 for Windows User Guide - Enterprise Deplo Manual do Utilizador descarregar pdf (Página 85)

Bria 3 for Windows User Guide – Enterprise Deployments

Diagnostics

Only use this panel if instructed to do so by your system administrator.

To start logging Bria activity and send a logging report to CounterPath customer support:

1. Click Start Logging. The first Diagnostics Logging window appears.

2. Select the problem you are experiencing and click Start Logging.

3. On the second Diagnostics Logging screen, click Finish. Logging will start.

4. Perform the actions you want to capture; for example, attempt to make a phone call.

5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report

and send it.

6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.

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Counterpath Bria 3.5 for Windows User Guide - Enterprise Deplo Manual do Utilizador Página 85